Just found this thread. Here's my story:

Shutdown back in Sept 2016 when I applied for FP Biz. Reconed several times, tried to move credit around, and dealt with the lovely Keith in Cardmember Investigations (he performed the shutdown). At the time I had 3 USB accounts (FP, FP, Cash) and one account (my oldest) at Elan.

They initially said my 50k FP points were forfeited as other mentioned. I wrote several letters and they paid out at 1 ccp. I then proceeded to file complaints with CFPB, OCC, and AGs for CA, MN, ME; attempt to reopen my accounts with frontline CSRs; and dispute USB's responses to my complaints.

All the while I invoked the California Law stating you shall not close credit cards without 30 days notice. It fell on deaf ears. Eventually they claimed that it didn't apply due to the exception provision.

After saying I was insulted by their lowball settlement offer, they threw in another 1 ccp. They also refused to respond to additional letters. Unbelievable. I never cashed the checks or agreed to stipulated settlement. My counteroffer was very reasonable: an extra $50 and my oldest (non-USB, mind you) account back. No response.

Anyways, I plan on suing out of spite. After all, the customer has no duty to kiss your behind once you screw 'em. If everyone asserted their rights, the banks would think twice before pulling these shenanigans. It would be my personal honor to help others fight US Bank.

I've been in this game a while (4 years) but this was my first real shutdown. It certainly was an eye opener.

Btw the registered agent is listed under US Bancorp. In California that is currently C T CORPORATION SYSTEM 818 W 7TH ST STE 930 LOS ANGELES CA 90017. Find yours by doing a business search on the Secretary of State's website.

Edit: In full disclosure, I did do some MS. Serve loads (online only) for about a year and funded one back account with $500 on FP. No GC purchases IIRC. No shutdown reasons given. All letters said "We have determined that continuing this account relationship would be an unacceptable business risk." IMO shutdown due to pushing for FP Biz approval and new accounts, not MS. Opened 8 in previous year, 5 year prior. Not too crazy by our standards though.

Update: Decided to cash my checks in August [2017] so I guess I now "consider this matter closed."
Update 2: Applied for FP Biz again during 2018 Olympic promo. Systematic decline: “unable to establish an account based on prior history.” Reconned to EO but no dice. And yes, they HPed EX! Will ask to remove...