Originally Posted by
mherdeg
I assume you're also writing a complaint letter to United; please do follow up and let us know how they respond.
I got this response, which I feel is fair.
"Thank you again for taking time to let us know about your recent experience with United Airlines.
An Electronic Travel Certificate has been issued to Michael XXXXXX (Mileage Plus XXXXXXXX) valid towards the purchase of one electronic airline ticket, where eligible, on United up to $175.00.
Redemption information - Total Value: $175.00"