Originally Posted by
fransknorge
Is not that a case of damned if you do and damned if you don't? In the LGW IRROPS case the OP was told to take things into his own hands. The OP of this thread did that and was told by BA to p1ss off.
It seems that despite all clear advice, there no right way to navigate as smooth as possible through IRROPS.
Yes, you have a point. I was one of those who advocated, in the LGW situation, that passengers should sort themselves out and bill BA. There is a critical difference obviously: in the LGW case, this happened at the point of the flight's cancellation, which both ramps up the EC261 protection as well as making further action essential. In this case it was a rolling delay and aircraft switch, but the service wasn't cancelled: merely that passengers were given the option to rebook. Perhaps a rather fine line here, which may be more obvious to the netizens on this forum than elsewhere. In any case presumably the OP hasn't specifically claimed EC261 and you won't get what you don't ask for, unfortunately.
But yes, there probably isn't a perfect course of action that can be said to apply to all scenarios.