Originally Posted by
hurnik
At least you were able to call in. I was involuntarily downgraded from FC to Economy, submitted the refund, after a week got an email stating they were denying it because I flew FC. I replied back, "uh, no, you changed to a plane without any FC, and I have the boarding pass to prove it". Never heard back. About 3-4 weeks later I notice a refund on my credit card. That's the one that still shows up as "pending".
My favorite though is when you book something, never get the email confirmation, and when you "resend" it, it doesn't have the ticket # or whatever on it, so when you go to get the refund, you don't have the ticket # on it, and then you have to hope the credit card statement has it on there.
Yeah, the ticket number is funny. When they cancelled my tickets (without telling me), I realized it when I saw it wasn't on my trips in aa.com anymore. When I tried to view my ticket numbers to put in my refund, I couldn't get them and had to get them from the agent. The refund system seems really bizarre. I think my take away is that when you get an agent to agree you're entitled to a refund, to push hard to get it processed right then, or at least push hard to get them to put in the notes that they have agreed to a refund.