Originally Posted by
lkar
Thanks. I actually just checked this morning and now it has changed to "we mailed you a letter."
Unless the letter says, "we have issued you a refund," this could get interesting.
I can't see any grounds on which they could deny me a refund. They changed the operating carrier (from AS to AA), the equipment, the departure changed by 10 hours, from a nonstop day time flight to a redeye, and they added a connection. If that's not a simple refund, I'm not sure what would be. But I guess I'll just have to see what the letter says. I hope it's not vouchers. I really don't want to get into a fight whether vouchers are sufficient.
Edit: So, shortly after posting, I got an e-mail that says that the refund was not allowed and I have to pay a change fee but can use the residual funds in excess of $200 (about $70 per ticket for 4 tickets).
So, I call in, and ask the guy what's up. He looks at it, and say, "oh, yes, you're entitled to a refund. I can process it. Just give me the credit card you want to process it to."
It's astounding the difference in agents and how great things are when you get the right one. tl/dr: HUACA HUACA HUACA
At least you were able to call in. I was involuntarily downgraded from FC to Economy, submitted the refund, after a week got an email stating they were denying it because I flew FC. I replied back, "uh, no, you changed to a plane without any FC, and I have the boarding pass to prove it". Never heard back. About 3-4 weeks later I notice a refund on my credit card. That's the one that still shows up as "pending".
My favorite though is when you book something, never get the email confirmation, and when you "resend" it, it doesn't have the ticket # or whatever on it, so when you go to get the refund, you don't have the ticket # on it, and then you have to hope the credit card statement has it on there.