FlyerTalk Forums - View Single Post - Points wrongly deducted for free night stay when using free night certificate
Old Apr 27, 2017 | 12:21 pm
  #5  
MellieAZ
10 Countries Visited20 Countries Visited30 Countries Visited15 Years on Site
 
Join Date: Nov 2008
Location: AZ
Programs: HH Diamond
Posts: 203
I'm looking at a rez I made with the same kind of free night certificate and comparing the email from Hilton advising me that the certificate (Subject: Your Reward Certificate is Here!) is available to the rez on the web to the email confirming the rez had been made.

Reward Certificate ID from the original email is the same as:

"Reward Number" - While viewing the rez on the web, under the HH confirmation number.

"Honors Reward ID" - The email confirmation of the reservation

If you don't have any of these items available, then perhaps you can some of the Hilton folks to look it up in their records by supplying them with the field name.

ETA:

I just checked the Hilton website for a past rez made with the free night cert. Using the "Past Stay" tab, and expanding the detail, it contains the certificate number "CITI RC FREE WEEKEND NIGHT CERTIFICATE".

Although this may not be on your completed stay sine it sounds like the hotel didn't use the certificate.

Last edited by MellieAZ; Apr 27, 2017 at 12:27 pm Reason: Add info on past stay
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