Originally Posted by
airmotive
From what I gather, because of the insistence for not paying a change fee, the agent simply booked your wife onto a cheaper fare and collected the change fee rather than refund you the difference.
Don't tell your wife, but Delta got their change fee....And probably more.
Seriously, don't tell your wife.
I thought PWM tickets are actually full mileage tickets. The cash is a discounted purchase of miles, right? Not sure how you could go from a mileage ticket to E class...?