Originally Posted by
hurnik
AA's website isn't exactly accurate for status. I still have one "pending" from over a year ago, even though they did actually credit my credit card (about a month later). I've had others get refunded on my credit card in short order (a week or less).
Thanks. I actually just checked this morning and now it has changed to "we mailed you a letter."
Unless the letter says, "we have issued you a refund," this could get interesting.
I can't see any grounds on which they could deny me a refund. They changed the operating carrier (from AS to AA), the equipment, the departure changed by 10 hours, from a nonstop day time flight to a redeye, and they added a connection. If that's not a simple refund, I'm not sure what would be. But I guess I'll just have to see what the letter says. I hope it's not vouchers. I really don't want to get into a fight whether vouchers are sufficient.
Edit: So, shortly after posting, I got an e-mail that says that the refund was not allowed and I have to pay a change fee but can use the residual funds in excess of $200 (about $70 per ticket for 4 tickets).
So, I call in, and ask the guy what's up. He looks at it, and say, "oh, yes, you're entitled to a refund. I can process it. Just give me the credit card you want to process it to."
It's astounding the difference in agents and how great things are when you get the right one. tl/dr: HUACA HUACA HUACA