Originally Posted by simons1

Sorry that is complete tosh.

My daughter (aged 21) has just come back from a holiday in Thailand. She wouldn't immediately have £200 available, nor would she have known what to do in such circumstances.

Many families operate to tight budgets.

The whole 'I would have booked myself a hotel and left it to the next day' routine is frankly nonsense for such people. 90% of passengers wouldn't know the rules, or that £200 is the accepted amount. Not to mention the risk of BA then denying the claim with their usual excuses. Why don't the airline just do the job properly? You do have to laugh at some of this 'defend BA at all costs' forum content.