Originally Posted by
simons1
Exactly. I can imagine the stress if this type of thing happened to my parents (80s) or kids (20s) or indeed anyone else who is an inexperienced traveller.
Let's face it, BA don't really give a wotsit in these situations. No point pretending otherwise really.
Indeed. I have often purchased tickets for relatives to come and visit us in various locations and many would not have had the resources to simply shell out £200 for a hotel room. And by now, none of them would ever again assume that they would be able to reecover it from BA without at least some hassle. But then again, the chances that I would be flying them on BA to visit us is also much lower than before and diminishing further with every one of these stories I read.