Originally Posted by ahmetdouas

Absolutely CWS but you have to remember many passengers do not have that much money on them to just book a 200 GBP a night hotel without worrying about going over their credit limit, and then waiting for BA to pay them a month or so later. And with the way BA's reputation is at the moment, I doubt many passengers would even believe that BA will pay them for booking their own hotel, even though the regulation provides for it!

BA should have dealt with this better. The main issue here seems to be lack of staffing, and unwillingness to pay for hotels. The fact that people were left without hotels overnight is absolutely disgraceful in my book. This is London, not the Sahara Dessert.