Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,164
The OP was was written, not at all argumentative, reasoned and in my opinion restrained under what must have been difficult circumstances.
Trivialising it as one poster did or making excuses for clearly shoddy, though not at all unusual handling from BA is not helpful.
Answering back a Mod after a justified intervention is also not appropriate. What has this place become?
Yes, we've all been in this situation and yes, some of us may have handled it better than the masses flying LGW-JFK once per year but that is no excuse for the airline and certainly no reason to confront the OP, who is clearly not in that category.
BA has a moral and more important legal duty to it's customers which it once again did not fulfil. Worse, it did not fulfil it by policy rather than temporary inability. BA is not alone in this attitude, which is also no excuse for also doing so. It really is about time that airlines started being fined for not meeting their obligations.
Leaving a disabled passenger in tears with no assistence is the icing on the cake that is worthy of far greater censure and punishment.