For the record I think AC is an OKAY airline, an amazing one for J(every service I have received in J have been just impeccable), even most of the FAs in Y are friendly.
But.. when poop hits the fan, AC seems to never rise to the occasion for Y paxes. The service in IRROPs and baggage handling is dismal, the email form is laughable and there are so.. so many ways they can improve the existing system that will actually DECREASE THE HUMAN COST & Damage to their brand.
This is just another one of them.