Originally Posted by
rankourabu
If the family had valid tickets issued by AA - they should take AC to the cleaners for this, hire some ambulance chasing lawyer and get their proper IDB compensation and then some. Thats the only language AC will understand.
4 IDBs is hardly "taking AC to the cleaners" - and after lawyer fees the family would be left with nothing. This is why airlines get away with murder. End IDB (or set it at $50,000, same thing), and they will start dancing to a different tune.