Sorry to hear this. I stayed there a couple times a few year ago when I was speaking at the old Adam's Mark Hotel and didn't want to stay in that dump. I enjoyed the SHS - both its offbeat location and the service. The hotel has a cool city vibe, like the Bloomington IN SHS and the Nashville Gulch FI. It sounds as though it has gone downhill, which is a shame. It was a great property. Hopefully they realize this and can turn it back around. Please let Marriott know you had a bad experience so they can help the owner.