Much to my surprise our refunds were paid promptly.
No email confirming same, however, the money just turned up in our CC account.
The Status Credits and Miles (pathetic earn) also posted promptly.
The food/wine and amenities pack on our international flight were excellent.
They got us there on time and our bags turned up.
But everything else from the check-in process, to lounge access, the lounges, the IT(!!!), and the attitude of some of the staff were a real concern.
I kept thinking to myself, during our AZ experience, that their survival plan was to become a LCC ???, that they were already beyond that, and also, never again.
Again, thanks irishguy28 and AlicorporateUK.