Date: 4/13/2017
AAdvantage status: none
Fare class: Economy - - unsure of ticket code
What happened: My grown-up son (so not a minor) was due to fly back from ORD to LHR via CLT. His ORD to CLT flight was delayed so he would miss the connection. AA moved him onto a direct flight to London (happy days), but said it would be a 5 hour wait. No problem as that saved the 2 hour (?) layover in CTL. However, the direct flight was delayed ....delayed.... delayed. In the end he took off from ORD 12 hours after he was originally scheduled. He landed at LHR 5 hours late.
Compensation: At ORD he was offered $150 cash by a supervisor, but was advised not to take it as he would get more if he claimed back in London. After numerous emails he has been offered $100 in AA travel vouchers which have a 12 month expiry - as much use as a chocolate teapot as he is based in London !
Comments: I don't think he is eligible for EU261 as it was inbound to London. Should he have taken the $150 cash offered (bird in the hand and all that)? What is the best route to take here - or is he lumbered? (This capped a great trip when his luggage didn't arrive in ORD when flying out on Iberia!)
Any advice gratefully accepted