Had a 6-night stay (2 rooms, 3 nights each) at the Dallas SpringHill Suites West End April 10 - 12. The entire experience was very atypical of anything I've experienced elsewhere. As I said in the subject, it's almost like it isn't even a Marriott hotel. I am a Platinum, for context.

Here's what I experienced:

1) Early check-in time noted in the app but hotel refused to accommodate (room not ready). Room was finally ready 5 hours later.

2) Mobile check-in not acknowledged. Had to use the standard check-in procedure, making keys, etc.

3) Platinum status not acknowledged. In fact, no reference to being a Rewards member at all. (Rewards number is definitely on my receipt). I booked through Marriott.com using my account.

4) Entire stay for both rooms still has not posted to my Marriott account. Had to file a missing stay for both rooms. That's a first ever as a Marriott 725 night customer.

5) Received an emailed receipt for both rooms just this morning (13 days after check-out) and only after filing the missing stay requests on April 20.

It just was an entirely strange experience all around.