Originally Posted by
In the Wood
I am very disapointed with the service and the lack of answer afterward from Accor, despite spelling out all the above in the survey.
Certainly not a good stay. Especially considering you had a baby with you.
You would typically not get a response from Accor for the survey - it is the hotel management that would reply (sometimes). The survey goes to the hotel directly and only the choice buttons are fed into a system with which Accor group gains statistic about the hotel (and later for audits).
So with poor staff at the hotel, it isn't really a surprise that this particular hotel management isn't responding either.
You may wish to consider reaching out to the General Manager via
[email protected] The GM's name is Christophe Prigent.