Originally Posted by Fiordland

It is not an issue of Union bashing. The union is there to negotiate a labour contract and work on creating a positive work environment for its members.

The problem is the response from the union is focused on saying:
- "UA and its employees are not responsible for what happened. We are the victim. Our people are first responders to any problem and are here for the safety of our passengers."

While at the same time:
- There is a passenger bleeding from his head, that has some seriouse medical issues now and needed to spend several days in the hospital. All because of his interaction with United and the people united brought into the situation.

Had the union said Something went wrong, this should not happen to one of our passengers and we are committed to collaborating with United management to ensure it never happens again most people would have responded differently.