Originally Posted by
PaulInTheSky
I'd demand the immediate refund ($1150) plus that GG OVS downgrade eVoucher plus all the damages that have caused her. Not even sure if she pursued the upgrade refund yet.
Fellas, it is possible that she's upgrading both ways, and the return is not necessarily LHR-EWR. But boy, it has got to be one of the worst redemption case I have ever heard along with 60k AMex points.
Amex points are a terrible waste to use for air fares or upgrades of one sort or another. But people do it, including my brother-in-law. They never get transferred to an airline that's not a partner such as UA. Basically UA sells an airfare at whatever the market price is and you pay for it with some combination of cash and/or points which typically have a value of from $0.005 to $0.01. So if it cost say, $1000 for an airfare, you could buy it from AMEX for 100,000 points.