Originally Posted by
spin88
I don't know about fishy, the type of treatment the girl received is sort of standard operating procedure by UA at Newark.
While many customer service employees in New York can have a certain brusqueness, it seems a stretch to paint all (or most) employees at EWR as either giddy to downgrade double upgrades or willing to physically manhandle passengers.
Originally Posted by
spin88
On the first point, I did not claim any post "United beats up Chinese Passenger" events, just noting that it is open season on United. I would assume competent management would have made this clear to line employees, and told them in no uncertain terms to use their common sense to avoid escalating CS issues. But given that such a communication would likely have leaked by now, hard to say.
There haven't been any credible reports of escalated CS issues in recent weeks.
Dragging up old issues in an effort to make a quick buck has no bearing on the current state of United customer service.