Originally Posted by jk12
just snagged a reward on Qantas. in stark contrast to the normal co reps, working with the people at the international partner desk is, if you can believe it, rather enjoyable. every one of them is knowledgeable and friendly, and is will take the time to try and find times that work for you.
I totally agree. One reason these folks in SLC are so knowledgeable, is that all they do is awards...they know the tips and tricks that general CO reservations do not, they're familiar with the partners, and suggest alternatives if your first choice is not available.
If CO had a CO Redemption Desk with agents as well trained as these folks, people would be a lot happier and get better use out of their miles.