Originally Posted by
rabid_engineer
Well, they have someone who understands customer service. I made a comment on twitter and within a few minutes, someone contacted me and within an hour my stay was credited and all my points were awarded. Still won't stay at a BW again, but there is a tip for you. If you have a bad experience, try complaining on twitter.
Glad that worked out for you at the end. The points would probably be pretty worthless if youre not staying again, i usually just redeem the couple i earn for southwest points or their other airline partners.