Originally Posted by alvarez16

Thanks for all the advice

To clarify a few things:

1) Yes, this was 8 miles north and I technically spent the night in Maryland (we crossed state lines). This hotel was also selling for HALF the nightly rate and costs 10K less points per night; I don't consider this "nearby" or "comparable".

2) The front desk DID claim ignorance about the guarantee. Even after I called the Plat line and THEY called the hotel, the agent said "they somehow claim to be unaware of the penalties for walking a Platinum guest". However, she made several comments / notes on my account about this and was borderline more upset than I was.

3) I understand asking for the comp nights + guarantee may be a lot, but I think walking a Platinum guest is absolutely unacceptable and should ever happen. Period. It is absolute greed on the hotels part to do so (I had a paid reservation which they would have collected money for even if I no-showed).

I'll continue communications with the hotel and Marriott Plat line (they informed me the hotel has 3 business days to respond to a query about an ultimate reservation guarantee).