FlyerTalk Forums - View Single Post - Same day check out not an eligible night?
Old Apr 24, 2017 | 7:09 am
  #6  
Xiaotung
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20 Years on Site
 
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G, MAR Titanium, HLT Diamond
Posts: 4,178
Originally Posted by MSPeconomist
In the USA, you could just leave without telling the front desk that you're checking out. You'd be automatically checked out the next day and get the bill by email. In many foreign countries this dcoesn't work, although you might be able to ask a willing front desk agent to check you out after midnight or to change the time on your bill.

IMO if you paid an overnight rate and arrived at the hotel, you should get the (first) night (and stay) credit. Otherwise it can put the customer into a position of arriving before midnight but losing out if there's a line to check in, for example. It would be different if someone would show up for a few minutes to check in, immediately leave (which some folks here seem to do on USA mattress runs), and then expect credit for the next three weeks at a cheap rate.
I actually did think about returning the next morning to have the free Plat breakfast but didn't bother. I just never thought it would be an issue as I could just leave the keycard inside the room and call them the next morning.

In fact, I had to do a retro claim for this stay altogether as I had waited a couple of weeks. When it eventually posted, only points, no eligible night. Customer service did state the rules and said the adjusment was a one off.
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