I loved this hotel and thought the restaurant was totally mediocre. They had fantastic precommunication and I asked for an amenity for our son and they gave him a nice stuffed "burj".
We went during the summer so it wasn't full so perhaps that had something to do with it?
Their Ops team is not bad, being in the country's most iconic building comes with responsibilities that were, in the past, in favor of the guest. That seems to be gone now. If the buses were no indication, the extra table for tour guides in the restaurant definitely was. Never seen the staff so lost before. I cannot blame them -- it is a zoo these days.