Originally Posted by
wolf72
Isn't it standard OP for all strollers to be dropped off at the aircraft door area for the ground crews to load into the cargo hold? Never heard of strollers being allowed into a cabin.
Standard operating procedure is for strollers that don't collapse down small enough to be a legal carry-on (ie most strollers) to be gate checked. But there are strollers that are small enough to fit in the bag sizer as well as the overhead bin and thus be legal carryons that do not need to be gate checked. There hasn't been a clear statement one way or the other in this particular case, but there are some indications in the eyewitness reports on social media that this stroller was one of the very small ones.
She has two babies..could none of the ground staff or FA's assisted her from the gate to her seat? This is a norm in asian countries and in europe.
That is certainly not the norm in the US. I have a toddler and have never been offered assistance getting to the seat (although I wouldn't take it). I never encountered it in travels with the baby/toddler in Australia or Europe either, though most of the time we've had two parents and one baby, which is obviously a heck of a lot easier than one parent and two babies.