I have to laugh at anyone in this thread saying "I don't have to comply with orders from airline staff". News flash, you do, and if you refuse, you will be given the boot. That's not to say staff can tell you anything they feel like, but if they say your bag is not going (or stroller) it's not going. No amount of stomping, refusing, or huffing and puffing is going to change that. I am not sure where this whole "I can do what I want I don't have to comply with policy" crap is coming from.

The FA was in the wrong regardless of what happened before the video. He never should have allowed that guy to get under his skin, he likely just cost himself a job for sure with that one.

That male pax should have been tossed. It's one thing to be upset and demand his name, it's another to threaten the FA and escalate it way higher than it should have been. In all honestly it seemed the situation was settling down til that arsehat intervened and acted like that.

Anyone who is defending him either is ridiculous I am sorry. He only made it far worse.

Should have been a simple scenario, should have told the lady in a composed voice it cannot go in the airplane. If she refused to give up the stroller that's fine, but she will also be giving up her seat on that flight. The a/c won't budge until she follows the policy as it will not fit. If lady decided to freak out and go bezerk about it, you call a LEO and have her removed from the flt. Ripping a stroller out of her hand, is never going to make things better. Even if that was all embellished greatly and the FA didn't do anything wrong, his reaction in the video to that male pax was 100% wrong.