I actually think they've done a nice job on the Eagles Nest itself. Plenty of seating, good lighting, tables with plugins. The AC is decent although it can really get crowded.
In terms of problems, they really need an escalator to/from the bus drop off in terminal 5. The bus wait has been better the last couple of trips although there can be a lot of congestion between waiting for aircraft to taxi, etc.
Now if only the Escalade was waiting for me
