"The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care," the statement added. "In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.”

American Airlines added that they took "special care" of the woman and her family, and upgraded them to "first class for the remainder of their international trip."

https://www.usatoday.com/story/news/...ion/100779840/