Originally Posted by
SYRRDU
What I don't get is that I had a lengthy delay on April 7 (flying back from Europe) and then another lengthy delay on April 9 going to vacation which caused a lot of unneeded stress and required lots of acrobatics to get to our destination and still zero response from a complaint sent in over a week ago or "automatic" anything. Just wondering if there are any in this same boat with me?
Stranded Apr 6 at JFK, had to cancel vacation Apr 7-9. Got refund for the latter plus 10K miles, plus compensation described a few posts up.
Rep made it clear that they wold have gotten to me if I hadn;t called,said they are way behind, I say you are probably in the queue. I would have waited had I known, but of course a phone call may also get you a bit extra.