Originally Posted by
FlyingJay
For a major Airline that flies nonstop daily to PVG I was absolutely stunned at the confusion by the staff. If they were going to deny boarding based on policy, then do it immediately.
Not surprising at all. My experience with TWOV is painful at best with AA. I done it at both DFW and ORD, and its ugly. All 4 times involved assuring the agents to check Timatic and put China as the "transit" point. Mine were even clear as day with open Jaw (USA - PEK / HKG - USA) with a separate PNR on CX for PEK-HKG. Even then every single time it was an argument to get it done. The shortest was 15-20 minutes, the longest close to an hour of demanding a higher supervisor that would look in the damn computer.
I started to check in the DAY BEFORE at the airport in ORD or DFW to invariably account for the screwups by AA agents. And it never failed.
In large part to that, I decided to just get a Visa. The last 2 trips on the Visa has been so much damn easier. AA shouldnt make it so hard, but their employees are so adamant even when they know absolutely nothing about the subject