Leaving New York’s JFK "Was the Wrong Decision"...
What a coincidence: that's exactly what I said on my UA post-flight survey asking about my p.s. EWR->SFO in March.
As a once/twice a year "P" fare customer on this route, I've never run an airline but, esp. coming back to pick up p.s. from Brooklyn or W. Conn., there's no question which terminal is easier and quicker to get to: JFK. And while JFK has some serious traffic issues getting to/from, so can EWR.
Once one gets to JFK, the customer experience is infinitely better in so many aspects: signage, check-in, TSA Pre check, distance between TSA or baggage claim and the gate/UC Club, avoiding the hordes of people in poorly designed piers in this mega-plex which EWR is, helpfulness of UA staff, etc., etc.
Only Q. I have is: when is UA returning p.s. to JFK??