FlyerTalk Forums - View Single Post - American Express personal Platinum (USA) metal card
Old Apr 21, 2017, 12:58 am
  #312  
JMWEEZ
 
Join Date: Aug 2016
Posts: 53
Originally Posted by steveman518
There are several posts in this thread with folks receiving the contactless card-how many of you are having issues getting one? I've been told by AMEX CSRs that they're having a hard time keeping up with those as of late and to check back in about a week, and the two times I requested a contactless metal card I got metal cards without the feature...


It really has nothing to do with the stock, and more to do with the ineptness of the CSRs and their processes for shipping new cards.
95% of CSRs don't even know what contactless is or the fact that they exist. One CSR thought I was talking about the chip and she started going on about the security features of the chip. I ordered contactless when they were still plastic and I received a non-contactless card. Same with metal. I give up.
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