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Thread: 144 TWOV China- AA Issues/Questions
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Old Apr 20, 2017 | 7:34 pm
  #258  
anacapamalibu
Ambassador: China
 
Join Date: Oct 2005
Location: Malibu Inferno Ground Zero
Programs: UA AA CO
Posts: 4,836
Originally Posted by FlyingJay
What made me the most upset is that the AA agent and supervisor spent over 2 hours trying to make a decision.
I had a similar situation exiting PVG to LAX...denied boarding and they wanted 5000USD for a one way ticket. After 45 minutes I could see no resolution so went over to T2 and bought a China Eastern ticket and got into LAX before the JAL flight they
denied me boarding arrived.

Received a check in a few days and 50K miles bonus. Airlines don't need to make a big deal from an error and they sure don't need to insult a paying customer and claim they are trying to "game the system". Rudeness on top of stupidity is a good way to lose customers.
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