Originally Posted by
carlosdca
What the OP said is irrelevant.
Pointedly, this is essentially what the check-in agent decided - and precisely why this situation was such a massive customer service failure on the part of AA.
Originally Posted by
moondog
I think he should push AA (firmly and persistently) to cover those expenses because they wouldn't have been incurred in the absence of AA's incompetence. Don't let them off the hook!
It was more than incompetence - which raises the bar as far as AA's obligation to compensate for OP's damages.