Originally Posted by
SFO-SSA
Although I'm far too invested in United to ever consider leaving it and will continue to be a loyal customer, I'm going to think twice before buying another first class ticket.
Hmm so sounds like your experience is -- bad check-in agent at SFO; poorly communicated location of gates at HAV; poorly cleaned seat; difficulty finding an EWR agent who would break United's published gate pass policy. That doesn't sound great.
Do you recommend airlines to friends and family? Do you influence any other people's spending? It sounds like this experience won't change who you spend your airline money with; does it any way change which airline you will recommend to others?
I assume you're also writing a complaint letter to United; please do follow up and let us know how they respond.