Originally Posted by
subject2load
Well done on the refund. That's some achievement ^
I had come to the conclusion that - under Cruz control - the current-day BA were beyond shaming, even on Twitter. Perhaps your double bash tactic involving both BA and M&S (the latter presumably still keen to protect what they can of their brand) is what did the trick.
The trick was to bash them both politely but it worked with a M&S gift card and an apology email from BA - luckily for me my next short haul flight is on Club Europe (because I want to experience the BA toastie) in November