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Thread: Advice needed: 20 passengers MX misconnect, DL refused to provide hotels
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Old Apr 19, 2017 | 9:46 am
  #13  
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Originally Posted by nautikal
Thanks all for the advice. I finally got it resolved yesterday (it took a while as I needed to get all our ticket numbers from the travel agent, since all our PNRs got split in the rebooking and we could not be looked up using the original PNRs, apparently).

The phone agent reimbursed for all the hotels and gave $150 gift cards for everyone, few questions asked. Never figured out why our records had this missed flight notation, but whatever at this point!
Thanks again.
Congrats!

My experience has been the DL front line folks, when empowered to do so, do the right thing. ^
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