Originally Posted by
goodeats21
United has a big credibility gap to overcome.
I am interested to see what is announced on April 30th, but have little faith that it will mean firm guarantees, with the possible exception of a firm guarantee to not drag bloody bodies off their planes anymore.
The lack of consistency with all things United does not lend itself to executing any cohesive customer engagement strategy.
I am hopeful that they get how bad things are for them and make some major moves. If they don't there will be another round of negative stories.
I might add that all of the reports we are seeing of "lower fares" for United suggests to me that they are having a book away problem. United's system is set to keep open lower fare buckets when loads are light, and if people are seeing some of the fares they are seeing then United is having a demand problem.