Originally Posted by
Boggie Dog
I have seen discussions wondering if any United employee involved in Dr. Dao being removed from his flight would be fired. Apparently the answer is NO.
Were any mainline UA employees directly involved in this whole fiasco? UX airplane operated by Republic, security provided by airport / city of Chicago, GA outsourced (?).
Many FTer's would point out that UX vs UA is a "distinction without a difference", and that may be true from a customer perspective. But from the point of view of UA trying to improve service, having so much of the customer-facing operation outsourced to third parties makes it hard to drive change.