Is there any trick to getting them to send a message to inventory or is it based on agent discretion, experience and motivation?
I have an international J award in 1 month. The domestic connection was booked in Y months ago. I was lucky to even get the Y seat when the agent sent a message to inventory and they opened the Y seat.
In FC 6 out of the 8 seats are still for sale. An upgrade seat just became available (thank you expert flyer) but not an FC award seat. I called and no luck with them even checking to see if they would open an award seat.