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Thread: Lack of ability to offer compensation, toothless customer service
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Old Apr 18, 2017, 3:30 pm
  #11  
JAXBA
 
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
Originally Posted by southsidesilver
1. I would say that 40 pounds or 9000K miles is not bad just for the TV not working. You still received all the other benefits that came with the ticket.
Originally Posted by sl1ppy
On 1) seriously? While I take my own entertainment, I can readily accept this could ruin a flight for some.
Ruin? Or make boring? On a flight the length of DXB-LHR you might be able to watch say 3 films and maybe a TV episode. On a small screen. Content that might cost say £35 to rent on Google Play/iTunes on the ground (and be able to play on a better quality screen)?

While it's disappointing, yes, is it ruinous?

If, heaven forbid, IFE content was chargeable separately, would you spend more than £40 to watch it?

Personally, I'd take the £40/9000 Avios as a rebate/bonus and move on.
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