Originally Posted by BruceyBonus

Unfortunately, the training provided in using credit card terminals in the UK is generally quite poor, especially at small businesses or franchises. I regularly find staff in smaller businesses have no idea what to do when prompted with anything unusual (e.g. DCC, declined payments, referrals, cards without chips).

Don't get me started on how my dentist made me driving a 12-miles round trip through the city centre to make a payment because they had no idea how to process a request for authorisation over the phone.