Originally Posted by
Manospeed
"United Crew Refused to Allow Daughter of 94 Year Old Grandma to Assist Her Mother ..."
vs.
"United Crew Refused to allow Y class passenger in J class cabin citing cabin rules"
United has been trying the "sanitized" version of CS issues for a while: United "re-accommodated" four passengers comes to mind.
It has not worked out very well for them.