Originally Posted by wco81

I booked two tickets and have completed travel for both of them:

1. In February, SFO-YVR-HKG-TPE-SFO.

2. In April, SFO-EWR-CDG-FRA-SFO.

I have the PQMs and the PQDs met for Premier Gold requirements. I did have to go back to them to account for the PQDs, as originally it showed $5995 but checking the first ticket, they verified that they credited me about $176 PQD less than what was owed so they fixed that.

However, they showed I'd only completed 3 of 4 UA operated segments.

That was true, the only UA operated segments were TPE-SFO, SFO-EWR and EWR-CDG.

However, on the second ticket, the ORIGINAL routing was SFO-EWR-CDG-SFO. That is the return segment was for April 12 on UA984, which would have been my fourth segment.

But some time in December, they notified me that UA984 was no longer available. So at the time I wasn't thinking about it and I can't recall the exact conversation as to what was available but I ended up taking the return on CDG-FRA-SFO, both segments on LH.

It might have been that business class seats were only available on those LH flights for the TATL back to SFO on that date.

The agent I just spoke to at the Premier desk tells me it was a "schedule change" and CDG-EWR-SFO segments should have been available in December. I don't know either way if they were or not. I'm pretty sure at the time, I was just concerned about getting a business class seat on UA984 replaced with the same on the LH-operated segments.

She tells me I have through December to fly that one additional segment.

It wouldn't be that difficult for me to get some short, cheapest UA flight (likely require round-trip purchase) but they instigated the schedule change which got me out of that UA984 flight.

Has anyone ever dealt with a similar situation?