Originally Posted by
Land-of-Miles
It is rare in my experience to find many local staff in English properties, the vast majority are Eastern European and whilst a sweeping generalisation it might be said that they lack "warmth".
In some areas it's as rare up here in Scotland as it is in England IMO. There is a bigger percentage of locals but at a guess I'd say in the cities it's way less than 50%. The person you see at the front desk may speak English as their first language but you can be guaranteed a huge percentage of the housekeeping and F&B staff speak English as a second language. That's based on approximately 100 nights a year in Scottish hotels over the last five to six years.