Originally Posted by
Mollyann500
You expect more from us and I promise we can and will be better. I am committed to putting proof behind our promise.
Thank you for granting us the opportunity to re-earn your trust.
I remember getting a paper letter from then-CEO James Goodwin in September 2000, apologizing for the "summer from hell" labor meltdown. It, too, concluded with these words, more or less.
17 years later and they're still promising to change.
Nothing ever changes.