Originally Posted by
NorthwestFlyer
Guess I must be old School. I'm used to Movie theaters having Open seats. Now Movie theaters have assigned seats. Planes use to have Assigned Seats. Now WN has Open seats. I understand the A-C group boarding system, but what happens if U are in Group C and there R no more seats. What does Southwest do then?
If you have a boarding pass then there won't be a shortage of seats. They won't give you a boarding pass if they don't have enough seats. If they do have more passengers than seats, an oversold situation, that's when they start to ask for volunteers to give up their seat.
See the United forum for an in depth, detailed thread about denied boarding with some people giving great explanations on how it works. And lots of people who think they know how it works.
